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\nWelcome to the Gift Ink Help Center. Everything you might need before, during and after an order is gathered here, one topic at a time. Each section gives you the short answer and then points you to the page with the full detail. If you are in a hurry because a date is coming, start with the quick answers just below; if something has gone wrong with an order, jump to the section on orders and tracking.
\nCount back about 8-17 business days: 1-3 to make your gift, 7-14 for delivery. Ordering three to four weeks before your date leaves room for both. See Shipping & Delivery.
\nTick the photo box on the product page, check out, then email the original photo to support@giftink.shop with your order number in the subject. Read Photo Help first.
\nYes, if you email us within 24 hours of ordering. See Cancel or Change an Order.
\nYes, within 60 days of delivery, with a free return label. See Returns & Exchanges.
\nMeasure a shirt your partner already loves, or read its label. Sizes run S to 5XL. See the Size Guide.
\nGift Ink is a store for two people only, and it is sorted by how long you have been together. On the home page, an ink line runs through nine stops: First months, One year, Moved in, Engaged, Newlyweds, and the traditional anniversary years Cotton (2), Wood (5), Tin (10) and Silver (25). Tap the stop you are at and the gifts drawn for it appear. You can also browse by stage, through First Months, One Year, Moved In, Engaged & Newlyweds, Cotton, Year Two and Wood, Tin & Silver Years, or by kind of gift, through Couple Shirts, Pillows & Blankets, Keychains and Mugs.
\nSome designs are quiet: a small photo, your date in numerals, a single pen line. Some are loud: a full-front photo or a joke drawn big. If your partner dresses plainly, go quiet; if they love a printed tee, go loud. The traditional names cotton, wood, tin and silver refer to the anniversary years, not to what a gift is made of.
\nCustom products have fields on the product page for your date, your names or initials and a short line. A live preview shows your words on the picture while you type, and we print exactly what you type, so read it back letter by letter. Photos are sent by email after checkout, or as a shared link in the optional “Photo link” field. There is no proof or mockup before printing. If a photo cannot print clearly, we email you to ask for another one before anything is printed. Customer photos are deleted 30 days after delivery.
\nShirts, long sleeves, sweatshirts and hoodies come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL; 2XL and 3XL add $2, 4XL and 5XL add $4. Pillows come in 14×14, 18×18 and 22×22 inches, blankets in 50×60 and 60×80 inches, mugs in 11 oz and 15 oz, and keychains in Round or Rectangle. For materials and care, email us and we will send what applies to your product.
\nAfter checkout you receive a confirmation email with your order number. We email you again as your order changes status, and the dispatch email includes a tracking number when the carrier gives us one. You can look up your order at any time with your order number and billing email.
\nWe ship free, with no minimum, to the United States, Canada, Australia and New Zealand. Every order ships from the USA. Gifts are made in 1-3 business days and delivery takes 7-14 business days. Import duties for Canada, Australia and New Zealand depend on the destination country. We do not ship to other countries yet.
\nEvery Gift Ink item can be returned or exchanged within 60 days of delivery, personalised items included, even if you simply changed your mind. We send a free return label. If a gift arrives damaged or not as ordered, send us a photo and we will put it right.
\nOnce your return reaches us, your refund is sent within 7 days to your original payment method, or as store credit if you prefer. Store credit never expires. Cancelled orders are refunded in the same way.
\nPrices are in US dollars. The payment options open to you are shown at checkout. We do not add sales tax at checkout.
\nYou can order as a guest or create an account to keep your orders and addresses together. We collect only what we need to make and deliver your gift, and we delete customer photos 30 days after delivery.
\nAll our designs are our own, and we do not print other people’s logos, characters or artwork. If you believe something on Gift Ink uses your work, tell us and we will look at it promptly.
\nDay 0. You check out and receive a confirmation email with your order number. For a custom photo gift, this is the moment to email your photo. You have 24 hours to change anything.
\nDays 1-3 (business days). We make your gift. If we cannot print your photo clearly, we email you to ask for another before printing, and the making days start again when it arrives.
\nDispatch. We email you when your parcel leaves us, with a tracking number when the carrier gives us one.
\nNext 7-14 business days. The carrier delivers to the US, Canada, Australia or New Zealand, free of shipping charges.
\nDelivery and after. Open the parcel and check the print. You then have 60 days to return or exchange anything, with a free return label, and your refund is sent within 7 days of the return reaching us.
\nSend us your order number and a photo of the print. If the words differ from what you typed, we make it right and you never pay for postage. If they match what you typed, it is still returnable within 60 days, with our free return label.
\nKeep the packaging, take a photo of the parcel and the gift, and email us. We will reply within 24 hours on business days with a replacement or a refund.
\nEmail us at once with your order number and the right photo. Within 24 hours of ordering we can swap it before printing.
\nIt happens with matching sets and with gifts from two people at once. Return it within 60 days of delivery, change of mind included, and choose another gift or a refund. If you would like to keep the money with us for a later date, store credit never expires, so it can wait for the next stop on your line.
\nPerhaps you picked a one-year design and realised it is really your second year. If the order is less than 24 hours old, we can swap it for another design before we start. After that, it is an ordinary exchange within the 60 days.
\n| Your situation | \nGo to | \nTime that matters | \n
|---|---|---|
| My anniversary is in three weeks | \nShipping & Delivery | \n1-3 + 7-14 business days | \n
| I typed the wrong date | \nCancel or Change an Order | \nWithin 24 hours | \n
| I forgot to send my photo | \nPhoto Help | \nAs soon as you can | \n
| The shirt is the wrong size | \nReturns & Exchanges | \nWithin 60 days | \n
| When will my refund arrive? | \nRefund Policy | \nWithin 7 days of the return reaching us | \n
| Where is my parcel? | \nOrder Tracking | \n7-14 business days in transit | \n
| Something else | \nSubmit a Ticket | \nReply within 24 hours on business days | \n
There is no phone line or chat window at Gift Ink, on purpose: a written answer gives you every detail in one place, with your order number beside it, and you can forward it to your partner if they are helping you plan.
\nGift Ink answers by email only. Write to support@giftink.shop and include your order number if you have one, your date if the gift is for a particular day, and a photo if something arrived damaged. We reply within 24 hours on business days. The Submit a Ticket page has ready-made subject lines so your message reaches the right place, and Contact Us lists everything you can ask us about. The FAQs and the Sitemap are good places to look first.
\nGift Ink, 2248 Rugby Row, Madison, WI 53726, US. Read more about Gift Ink.
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