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\nPaying for a gift should be the least memorable part of it. This page explains how paying at Gift Ink works: which ways to pay you will see, the currency, when your payment is taken, how your details are protected, what happens if a payment does not go through, and how store credit and refunds fit in. If anything here leaves you unsure, write to support@giftink.shop before you order. We reply within 24 hours on business days.
\nThe payment options you can use are the ones shown on the checkout page when you reach the payment step. We only show a way to pay once it is connected and working, so if an option is on the checkout page, it is available to you for that order. We do not list logos or providers on this page for options that are not live, because we would rather show you less than promise something the checkout cannot do yet.
\nIf you reach checkout and do not see a way to pay that suits you, please do not try to send money another way. Write to us instead, tell us what you hoped to use, and we will tell you honestly whether it is possible. We never take payment by bank transfer to a personal account, by gift card codes, or through a link sent by anyone other than our own checkout on giftink.shop.
\nEvery price on giftink.shop is in US dollars, from the couple tees and the photo pillow to the two-mug morning set. That includes orders delivered to Canada, Australia and New Zealand. If you pay with a card or account in another currency, your bank or provider converts the amount at its own rate, and it may add a conversion fee of its own. That fee is between you and your bank; it is not charged by us.
\nThe price you see on a product page is the price for the size and options you choose. Some sizes and options carry a small addition, for example the larger sizes of a shirt or the larger mug, and the product page shows the updated price as soon as you pick that option. Paid personalisation add-ons, when a product offers them, are charged only when you fill in that field, and the amount appears next to the field and in your cart before you pay.
\n| Line | \nWhat it is | \nCan it change after you pay? | \n
|---|---|---|
| Product price | \nThe price for the size and options you picked, shown on the product page | \nNo | \n
| Personalisation add-on | \nOnly on products that offer a paid field, and only when you fill it in | \nNo | \n
| Shipping | \nFree to the United States, Canada, Australia and New Zealand | \nNo | \n
| Sales tax | \nNot added at checkout | \nNo | \n
| Import charges | \nNot part of our checkout; set by the destination country, if any | \nNot charged by us | \n
You pay when you place your order. Your order confirmation email shows the amount and the order number. Because every gift is printed for you, we start making it within the time explained on Shipping & Delivery: 1-3 business days, counted for photo gifts from the moment your photo reaches us.
\nWithin 24 hours of ordering you can still change or cancel the order free of charge, as explained on Cancel or Change an Order. If you cancel, the refund is sent within 7 days of the cancellation being confirmed.
\nThe whole of giftink.shop, including the checkout, loads over an encrypted HTTPS connection; you can see the padlock in your browser’s address bar. Payment details are entered into the payment step of the checkout and handled by the payment provider that runs that option. We do not ask you to type card numbers anywhere else, and we never ask for them by email, chat or phone.
\nA few habits keep you safe everywhere, not only here:
\nA declined payment is usually something small: a typo in the billing address, a card that has reached its limit, or a bank that pauses an unusual purchase from another country. If your payment is declined:
\nOccasionally an order needs a short check before we make it, for example when the billing and delivery details look very different from each other and the order is large. If that happens, we email you from support@giftink.shop and ask a simple question. We never ask for card numbers or passwords in that email. If we cannot confirm the order, we cancel it and refund the full amount within 7 days.
\nWe do not add sales tax at checkout, so the total you see includes no tax line. Parcels to Canada, Australia and New Zealand cross a border, and whether any import duty or tax applies depends on the destination country and its rules on the day the parcel arrives. Those charges, if any, are set by that country. If you are unsure, check with your local customs service before you order, or write to us.
\nWe do not run a public discount code at the moment, so the checkout’s coupon field will not accept made-up codes from other sites. If we ever run one, it will be announced on giftink.shop itself.
\nStore credit is different: it is the value of a return or a price difference that you chose to keep with us instead of a refund. Store credit never expires, has no minimum spend and can be used on any product. If you have store credit, mention it when you write to us before ordering and we will tell you how to use it on your next order.
\nRefunds always go back to the payment method used for the order. We send them within 7 days of receiving your return, or of confirming a cancellation. Your bank or provider may need a few more business days to show the money. The full rules are on the Refund Policy, and the return process on the Returns & Exchanges Policy.
\nYou can pay with your own details and send the gift to your partner’s address. The billing name and address belong to you; the shipping name and address belong to them. Order and payment emails go only to the email you used at checkout. Nothing in the parcel shows the price: if you would like that confirmed for your order, ask us when you write.
\nPartners who live in different countries often order for each other across a border. A few things are worth knowing when you pay from outside the United States:
\nOnly if you received an order confirmation email with an order number. If you did not, the order did not complete and nothing will be printed. Check your email first, then try again, or write to us.
\nPayment is taken when the order is placed, so we suggest deciding on the size first. If you order and then need a different size, you can change it free within 24 hours, or exchange it within 60 days of delivery with a free return label.
\nThe person who pays is the buyer on the order, and refunds go back to that person’s payment method. If a friend is paying for a gift for your partner, it is simplest for them to place the order.
\nNo. The amount in your confirmation email is the amount for that order.
\nIf your store credit covers the full total, you pay nothing more. If it covers part of it, you pay the rest with one of the options shown at checkout. Write to us before ordering and we will explain the exact steps for your balance, which never expires.
\nSome banks and providers place a short hold to check that a payment method is valid. That hold is released by your bank; the amount actually charged is the one in your order confirmation email.
\nKeep your order confirmation email until your gift has arrived and you are happy with it. It holds the order number, the amount and the items, which is everything you or your bank need if a question comes up. You can look up your order at any time on the Order Tracking page with the order number and your checkout email.
\nEmail support@giftink.shop with any payment question, and include your order number if you have one. We reply within 24 hours on business days. You can also submit a ticket or read the Terms of Service. Gift Ink, 2248 Rugby Row, Madison, WI 53726, US.
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