Contact Us
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Whether you are halfway through choosing a one-year gift, wondering if a photo from your camera roll will print well, or watching the calendar because your anniversary is close, you can write to us. Gift Ink answers by email only, and a person reads every message. This page explains how to reach us, how quickly we reply, and what to put in your email so that the first answer solves the problem instead of asking you more questions.
How to reach Gift Ink
- Email: support@giftink.shop
- Reply time: within 24 hours on business days (Monday to Friday, excluding US public holidays).
- Postal address: Gift Ink, 2248 Rugby Row, Madison, WI 53726, US. This is our business address, not a shop or a returns desk; please do not send parcels there unless we ask you to.
- Prefer a structured message? Use our Submit a Ticket page, which opens an email with the right subject line.
- Email is our only support channel. There is no phone line or chat, and we do not answer through social media.
Email us
Write to support@giftink.shop from any email address. If your message is about an order, sending it from the address you used at checkout helps us find the order faster and confirms it is really you asking. We reply within 24 hours on business days. A message sent on Friday evening or over a weekend is answered on the next business day.
When your question is urgent, for example you need to change the date on an order you placed an hour ago, put the word “Change” and your order number in the subject line. We look at those first. Remember that changes and cancellations are possible within 24 hours of ordering; after that your gift may already be in production.
What to include in your message
A little detail saves a whole day of back and forth. Depending on what you need, please include:
- Your order number, which is in your confirmation email, for anything about an existing order.
- The name and email on the order, if you are writing from a different address.
- What you want to happen: a change, a cancellation, a return, store credit, a refund, or just an answer.
- The exact new wording if you want a typed field changed, written out in full: “Please change the date from 06.14.2023 to 06.15.2023.”
- Photos of the problem if something arrived damaged or not as expected: the item, the print up close and the parcel label.
- Your date if you are asking whether a gift will arrive in time, and the country it is going to.
Please never send card numbers, bank details or passwords by email. We will never ask for them.
Sending the photo for your gift
Most emails we receive carry a photo. Our photo gifts have no upload button; on the product page you tick the box saying you will email your photo, and you can also paste a link to a shared album. After checkout:
- Start a new email to support@giftink.shop.
- Put “Photo for order” and your order number in the subject line, for example “Photo for order 1042”.
- Attach the original file from your camera roll. If your phone offers “actual size” or “original” when sending, choose it. A screenshot or a picture saved from a chat is usually too small.
- If your order has more than one photo gift, say which photo goes on which item.
- If you would rather share a link, make sure the album is set so that anyone with the link can view it.
We print the photo exactly as you send it. There is no proof or mockup before production. If the photo cannot print clearly, we email you and ask for another one before we print, which can add to the time before your gift ships. The Photo Help page shows what prints well. Photos are deleted 30 days after your order is delivered.
Where to find quick answers
Many questions are answered on a page you can read straight away. This table points to the right place, and you can always email us as well.
| Your question | Best page | The short answer |
|---|---|---|
| Where is my order? | Order Tracking | Enter your order number and email to see its status |
| Will it arrive before our anniversary? | Shipping & Delivery | 1-3 business days to make, then 7-14 business days in transit |
| Can I change the date, names or size? | Cancel or Change an Order | Yes, within 24 hours of ordering |
| Can I return a personalised gift? | Returns & Exchanges Policy | Yes, within 60 days, with a free return label |
| When will I get my money back? | Refund Policy | Within 7 days of your return reaching us |
| Which size should I choose? | Size Guide | Adult sizes S to 5XL; measure a shirt they already love |
| Will my photo print well? | Photo Help | Use the original file, faces clear, no screenshots |
| How do I pay? | Payment Methods | The options are shown at checkout, in US dollars |
| What happens to my photos and details? | Privacy Policy | Used only for your order; photos deleted 30 days after delivery |
| Anything else | FAQs and Help Center | Or email us |
Help choosing a gift
Not every email is about a problem. Some of the best ones begin “We’ve been together eleven months and I have no idea what to get him.” If you would like help choosing, tell us:
- how long you have been together, or which stage you are in: first months, one year, moved in, engaged, newlyweds, or an anniversary year such as cotton, wood, tin or silver;
- whether the person likes things quiet (small, personal, a date only you two understand) or loud (a full-front photo, a joke everyone can see);
- what they actually use: a mug every morning, a hoodie on the couch, keys they never leave home without;
- the date it needs to arrive by, and the country.
We will suggest two or three gifts from the range and tell you honestly if the date is too close for delivery. You can also browse by stage, starting with One Year or Moved In, or by kind in the shop.
Long-distance and surprise gifts
If the gift is going straight to your partner in another city or another country, enter their name and address at checkout and your own email address, so the order and shipping emails come to you and the surprise is kept. Gift Ink delivers to the United States, Canada, Australia and New Zealand only. Prices are in US dollars, we do not add sales tax at checkout, and orders to Canada, Australia or New Zealand may meet import duties depending on the destination country’s rules. If you are unsure, ask us before ordering.
Problems with an order that arrived
If something is not right, we want to hear about it, whether the print is not what you expected, the parcel was damaged, or the size simply does not fit. Email us within 60 days of delivery with your order number and a few photos. Every item can be returned within 60 days, change of mind included, and we send a free return label. Once your return reaches us, your refund is sent within 7 days, or you can choose store credit that never expires. For a damaged or wrong item, tell us what you would prefer, a replacement or a refund, and we will help.
Common situations, and the email to send
“I typed the wrong date.”
Email within 24 hours of ordering with the subject “Change” and your order number. Write the correct date in full, as numerals, the way you want it printed. We confirm the change by reply. If more than 24 hours have passed, write anyway: we will tell you honestly whether your gift is already being made, and if it is, you can still return it within 60 days of delivery.
“I forgot to send the photo.”
No problem: we cannot make a photo gift without it, so we wait. Send the photo as soon as you can with your order number in the subject line. Keep in mind that the 1-3 business days to make the gift start once we have a photo we can print, so a late photo means a later arrival.
“Our anniversary is in two weeks. Will it make it?”
Tell us the date and the country. With 1-3 business days to make and 7-14 business days in transit, two calendar weeks is usually too close, and we will say so rather than take your order on hope. We may suggest ordering now for a later moment, such as the first weekend you are together after the date.
“I want to send it to my partner without them seeing the price.”
Tell us at the time you order and we will help as far as we can. If you have a specific worry about what is in the parcel, ask before you order.
“It arrived and the print looks different from the picture.”
Send us a photo of the gift in daylight and your order number. Screens show colours differently, and your own photo will look different from our sample pictures, but if something is clearly wrong we want to put it right.
“Can I order matching gifts for both of us?”
Yes. Add each item to the cart with its own size and its own typed fields; every line in the cart keeps its own details. If one of the two needs a different photo, say which is which in your photo email.
When we are slower, and why
Our 24-hour reply time applies on business days. In the weeks before Valentine’s Day, before Christmas and around National Boyfriend Day or National Girlfriend Day, many couples write at once, and we answer in the order messages arrive, with change and cancellation requests first because those have a 24-hour window. If you are planning a gift for one of those days, please write early and order early. Our answer will be the same in January as in October: we will not promise a delivery date that the making and transit times cannot reach.
If a reply ever takes longer than 24 hours on a business day, look in your spam or junk folder first, since some email services file new senders there. Adding support@giftink.shop to your contacts helps the next message land in your inbox. Then send a short follow-up in the same thread; it brings your conversation to the top.
Business and copyright matters
Use the same address for other topics, with a clear subject line:
- “Copyright notice” for copyright concerns, following our DMCA page.
- “IP concern” for trademark or design concerns, following our Intellectual Property Policy.
- “Privacy request” to see, correct or delete your personal data, as described in our Privacy Policy.
- “Photo of me” if you believe someone sent us your photo without your agreement.
What we cannot help with by email
To keep you safe, we will not take card details by email, place orders for you, or change the delivery address on an order to an address that was not requested by the email on the order. We also cannot print team, brand or character names or logos, or pictures of celebrities, even on request.
Our business details
Gift Ink, 2248 Rugby Row, Madison, WI 53726, US.
Email: support@giftink.shop
Read more about the store on About Gift Ink, see our Terms of Service, or browse every page on the sitemap.