FAQs

Because that is how you already think about the gift. A present for your first few months is not the same as one for your tenth year, and a gift for the week you moved in together has a different feeling from a wedding-year one. So instead of sorting by product or by season, the home page draws one ink line with stops along it: First months, One year, Moved in, Engaged, Newlyweds, then the traditional anniversary years Cotton (2), Wood (5), Tin (10) and Silver (25). Pick the stop you are at and you see the gifts we drew for it. You can still browse by kind of gift in the Couple Shirts, Pillows & Blankets, Keychains and Mugs collections.

No, and we want to be plain about it. Cotton, wood, tin and silver are the traditional names for the 2nd, 5th, 10th and 25th anniversaries. Our pieces for those years carry a drawn design that nods to the name: growth rings for wood, two tin cans on a string for tin, silver-grey ink for twenty-five. The tee is a tee and the mug is a mug. If you need an object made of the material itself, we are not the right shop for that one, and we would rather tell you now. The Wood, Tin & Silver Years collection explains each design.

Some people will happily wear your faces across their whole chest. Others would wear a gift once, out of kindness, and then fold it away. So we name the difference. A quiet design is small: a little chest photo, your date in numerals, two initials, a single pen line. A loud design is the full-front photo, the joke about who picks dinner, the couch drawn big. If you are unsure which one your partner is, think about what they already wear on a Saturday. Plain shirts with one small detail point to quiet. Printed tees and slogans point to loud. The Custom Photo and Date Tee lets you choose either size of photo on the same shirt.

Not here. Gift Ink is only for two people: you and the person you are with, whether you have been dating for three months or married for twenty-five years. Keeping it to couples lets every design, every stop on the line and every word on the site be about the two of you.

Count back from your date. We need 1-3 business days to make your gift, and delivery takes 7-14 business days to the US, Canada, Australia and New Zealand. Business days skip weekends and public holidays, so seventeen business days can be close to three and a half calendar weeks. Ordering three to four weeks ahead leaves room for both, and a little more before Valentine’s Day and Christmas, when carriers are busiest. These are estimates, not promises; the Shipping & Delivery page explains how we count.

We do not sell a faster shipping option, and we will not promise a date we cannot keep. If you are short of time, a set design with no typing or photo is the safest choice, because there is nothing to wait for from you. Email support@giftink.shop with your date and country and we will tell you honestly whether it is likely to arrive.

Yes. Put their name and address in the shipping fields at checkout and yours in billing. Our prices are not printed on a gift, but please check the delivery address twice, because a parcel that goes to the wrong address can delay everything. If you notice a mistake, you have 24 hours to change it.

Our product pages do not have an upload button. On a custom photo product you tick the box that says you will email your photo, and after checkout you send it to support@giftink.shop with your order number in the subject line. If the file is large, you can paste a shared album or cloud link into the optional “Photo link” field instead. The Photo Help page walks through it step by step.

No. There is no proof or mockup step. The live preview on the product page shows the words you type, and we print your photo as you send it. If a photo is too small or too blurred to print clearly, we email you to ask for another one before anything is printed, so it is worth sending the original file from your camera roll rather than a screenshot.

One clear photo of the two of you, faces in good light, taken on a phone or camera and sent as the original file. Screenshots and pictures saved from social apps are smaller than they look and often print soft. Collages shrink faces, so one picture usually reads better than four. And ask yourself one quiet question: would they be happy to see this one printed? Our Photo Help page has the full checklist.

It is used only to make your order. We delete customer photos 30 days after delivery, so keep your own copy. The Privacy Policy explains who can see it in the meantime.

Exactly as you want it printed. Most couples use numerals with dots, such as 06.14.2023, but you can type 14.06.2023 if that is how you read dates. We print exactly what you type, so check the order of day and month before you add the gift to your cart.

No. We only print our own designs and your own words and photos. Names, logos and characters that belong to someone else cannot go on a Gift Ink gift, and if an order asks for one we will email you to change it. See the Intellectual Property Policy.

Every tee, long sleeve, sweatshirt and hoodie comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more. The Size Guide explains how to choose, including the trick of measuring a shirt your partner already loves.

Pillows come in 14×14, 18×18 and 22×22 inches, blankets in 50×60 and 60×80 inches, and mugs in 11 oz and 15 oz. Keychains come in a Round or Rectangle shape. For materials and care details, email us and we will answer within 24 hours on business days.

We ship free to the United States, Canada, Australia and New Zealand, with no minimum order. Every order ships from the USA. We do not ship to other countries yet. Parcels going to Canada, Australia or New Zealand may meet import duties or charges that depend on the destination country; the Shipping & Delivery page says more.

We email you when your order changes status. If the carrier gives us a tracking number, it is in the dispatch email. You can also enter your order number and billing email on the Order Tracking page.

Email us within 24 hours of placing the order with your order number and the correct spelling. Within that window we can change the words, the size, the colour or the address, or cancel the order. See Cancel or Change an Order.

Yes. Returns are open for 60 days from delivery on every product, personalised ones included, and even if you simply changed your mind. We send a free return label. Read the steps on Returns & Exchanges.

Within 7 days of your return reaching us, to your original payment method, or as store credit if you prefer. Store credit never expires. The Refund Policy has the detail.

We are sorry, and we will put it right. Email us with your order number and a photo of the problem, and we will reply within 24 hours on business days with a replacement or a refund. If the mistake is ours, you never pay to send anything back. If the words match what you typed, it counts as a normal return within 60 days, still with our free return label.

Yes, within the same 60 days. Tell us the size you would like, we send a free return label for the first one, and the new size is made once we have your request. Measuring a shirt your partner already wears, as the Size Guide suggests, usually saves you the swap.

Keep it small and personal, and save the bigger gift for the year. A quiet keychain such as Two Dots, One Line, or a tee with one pen line, says a lot without saying too much. Browse First Months.

Things you share: a mug for each side of the kettle, a pillow for the couch, a keychain for the new keys. The Moved In collection is drawn for exactly that week.

The payment options available to you are shown at checkout, and prices are in US dollars. We do not add sales tax at checkout. The Payment Methods page explains how payment works.

No. You can check out as a guest. An account simply keeps your orders and addresses in one place. You can ask us to close it at any time.