Terms of Service

Last updated: November 11, 2026

These Terms of Service (“Terms”) are the agreement between you and Gift Ink when you use giftink.shop or buy something from us. Gift Ink makes couple gifts for two people: shirts, pillows, blankets, keychains and mugs, sorted by how long you have been together. Many of them carry your photo, your date or your names, so a few of these Terms are about the things you send us to print. Please read them before you order. Nothing here takes away rights you have under consumer protection law where you live that cannot be waived by agreement.

1. Who we are and how to reach us

The store is run by Gift Ink, 2248 Rugby Row, Madison, WI 53726, US. Email is our only support channel, and every message is read by a person. Write to support@giftink.shop about anything in these Terms, an order, a photo or a return. The Contact Us page explains what to put in your message so we can help on the first reply.

2. Using the site

You may browse giftink.shop and buy gifts for your own personal use, which for this store usually means a gift for the person you are with. You must be old enough to form a binding contract where you live, or have a parent’s or guardian’s permission to order. If you create an account, keep your password to yourself and tell us straight away if you think someone else has used it. You are responsible for orders placed from your account until you tell us it has been misused.

Some parts of the site work only in your own browser, for example a stage you picked on the “How long has it been?” line on the homepage. That choice is not sent to us and nobody else can see it.

3. What we sell, and how it is described

Our range is built around stages of a relationship: First months, One year, Moved in, Engaged, Newlyweds, and the traditional anniversary years such as Cotton for year two, Wood for year five, Tin for year ten and Silver for year twenty-five. These anniversary words are the traditional names for the years. A “Cotton, Year Two” design is a drawing and a phrase about the second anniversary; a “Tin Can Telephone” mug is a mug with drawn tin cans on it, not a tin object; “Twenty-Five in Silver Ink” describes the print colour, not silver metal. Product pages say what each item is and which options it comes in.

We try to show every product truthfully. Colours can look a little different from one screen to another, and the pictures on a product page show the design, not your own photo. Where a product page does not list a material, a care instruction or a measurement, please ask us by email before you order rather than assume; we would rather answer than have you guess. If what arrives is clearly different from its description, our Returns & Exchanges Policy and Refund Policy cover you.

4. Prices and availability

All prices are shown in US dollars. The price you pay is the one shown in your cart and at checkout before you confirm the order. Some options cost a little more, for example the larger apparel sizes or a bigger pillow; the extra is shown on the product page as soon as you choose the option, and it is never added after you pay.

Shipping is free to every country we deliver to, with no minimum order. We do not collect sales tax at checkout, so the total you see does not include a tax line. Orders sent to Canada, Australia or New Zealand may meet import duties or taxes depending on the destination country’s rules and the value of the parcel; these are set by the destination country, not by us. If you are unsure, email us before ordering and we will tell you what we know.

If a price on the site is clearly wrong, for example a mistyped number, or a product becomes unavailable after you order, we will email you. You can then choose the correct price, a different item, or a cancellation, and if you cancel we send your money back within 7 days.

5. Placing an order

When you place an order you are offering to buy the items in your cart. We accept the offer when we send your order confirmation email. We may decline or cancel an order, with a full refund of anything you paid, if we cannot verify the payment, the delivery address is outside the countries we ship to, the order asks us to print something these Terms do not allow (see section 8), or we have good reason to think the order is fraudulent.

Please check your order confirmation as soon as it arrives. It repeats every typed field: your date, the names or initials, the short line, the size and the colour. If anything is wrong, you have 24 hours to tell us, as explained in section 7.

6. Personalised gifts and the photos you send

How the photo reaches us

Our photo gifts have no upload button. On the product page you tick a box that says you will email your photo, and you can also paste a link to a shared album if that is easier. After checkout, send the photo to support@giftink.shop with your order number in the subject line. The original file from your camera roll works best; a screenshot or a picture saved from a social app is often too small. Our Photo Help page explains how to pick a picture that prints well.

No proof before production

We do not send a proof or mockup before we make your gift. The preview on the product page shows where your typed words go, and we print the photo, date, names and short line exactly as you send them. Please read every field back, letter by letter, before you add the gift to your cart. If a photo you send cannot print clearly, for example because it is very small or very blurry, we will email you and ask for another one before we print. That pause adds to the time before your order ships.

Your words and your photo are yours

You keep every right you have in your photos and words. By sending them you give Gift Ink permission to use them only to make, check and deliver your order and to answer your questions about it. We do not post your photos, put them in adverts or show them to anyone outside the people and services needed to make and ship your gift. Customer photos are deleted 30 days after your order is delivered. The Privacy Policy explains the rest.

Who checks the spelling

You do. If the gift arrives exactly as you typed and sent it, including a spelling slip or a date in the wrong order, it is still covered by our 60-day returns, because returns at Gift Ink include personalised items and change of mind. If the mistake is ours, for example we printed a different date from the one on your order, we put it right as our Returns & Exchanges Policy describes.

7. Cancelling or changing an order

You may cancel your order, or change a typed field, a size, a colour, the photo or the delivery address, within 24 hours of placing it. Email us with your order number and what should change. After 24 hours your gift may already be in production and we cannot promise to stop it; it is still covered by the 60-day return window once it arrives. A cancelled order is refunded within 7 days. Full steps are on Cancel or Change an Order.

8. What we will not print

Gift Ink sells original designs only. To protect other people’s rights, and our own, we do not print:

• names, logos, mascots, kits or slogans of sports teams, leagues, clubs, colleges, bands or companies;
• cartoon, film, game or book characters, or anything drawn to look like them;
• pictures of celebrities or public figures, or photos of anyone who has not agreed to be printed;
• photos taken by a professional photographer, or downloaded from a website, unless you have the right to print them;
• words or images that are hateful, threatening, sexually explicit or unlawful.

By ordering a personalised gift you confirm that you own the photo, or have permission from the person who does, and that the people in it are happy to be printed. Usually that is simply the two of you. If an order asks for something on this list, we email you and either agree a change with you or cancel the order with a full refund. Our Intellectual Property Policy explains more.

9. Payment

You agree to pay the total shown at checkout using one of the methods offered there. The methods available are shown at checkout and on our Payment Methods page. Payments are handled by the payment provider you choose, and Gift Ink does not see or store full card numbers. Never send card details by email; we will never ask for them.

10. Shipping and delivery

We deliver to the United States, Canada, Australia and New Zealand only. Every order ships from the USA, free, with no minimum. We make your order in 1-3 business days and the parcel then travels 7-14 business days. These are estimates, not guarantees, so if your gift is for a date, such as an anniversary, Valentine’s Day or a birthday, please order with room to spare. Our Shipping & Delivery page shows how to count back from your date. Gift Ink is responsible for your order until it is delivered to the address you gave us. If a parcel is late, lost or arrives damaged, email us and we will help.

11. Returns, exchanges and refunds

You can return any item within 60 days of delivery, including personalised gifts and including when you simply changed your mind. We send you a free return label. Once your return reaches us, your refund is sent within 7 days, or you can ask for store credit instead; store credit never expires. The process is on the Returns & Exchanges Policy and the money side is on the Refund Policy. Both pages form part of these Terms.

12. Reviews and messages you send

If the site later offers reviews and you write one, it must be honest and your own, and it must not include anyone’s private details. Reviews are open only to people who bought the product. You allow us to show your review on the site. We do not edit what a review says, but we may remove one that is unlawful, abusive, or shares someone else’s private information. We never show photos from your order in a review or anywhere else unless you ask us in writing to do so.

13. Our content

The Gift Ink name, the logo of two ink dots joined by one pen stroke, our designs, drawings, product descriptions, page text and the way the site is laid out belong to Gift Ink or are used with permission. You may share links to our pages. You may not copy our designs or text to sell elsewhere. See the Intellectual Property Policy and the DMCA page for how to report a concern.

14. Using the site fairly

Please do not try to break the site’s security, scrape it with automated tools other than normal search-engine crawling, place orders in someone else’s name without their permission, or use the site for anything unlawful. We may close an account or refuse orders from anyone who does.

15. Our responsibility to you

We will make and deliver your order with reasonable care and as described. We cannot promise that the site will always be online or free of errors, and we are not responsible for losses that were not foreseeable when you ordered, such as a missed event, to the extent the law allows. Our total responsibility for any order is limited to the amount you paid for it. None of this limits responsibility that the law does not allow us to limit, such as for fraud or for personal injury caused by negligence, and none of it affects your statutory consumer rights.

16. Events outside our control

Sometimes a delay is caused by something neither of us controls: severe weather, a carrier disruption, a public holiday rush, or a problem with a supplier. If that happens we will tell you by email, keep you updated, and you may cancel any order that has not yet been made for a full refund.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wisconsin, United States, without limiting any mandatory consumer protection law of the country where you live. If something has gone wrong, please write to us first. Most problems with a gift, a date or a photo are solved within one or two emails. If we cannot agree, you may use the courts or consumer bodies available to you where you live.

18. Changes to these Terms

We may update these Terms when the store changes, for example if we add a new product type or a new way to pay. The version on the site when you place your order applies to that order. The “Last updated” date at the top shows the most recent change.

19. Questions

Anything unclear? Email support@giftink.shop and we reply within 24 hours on business days. You may also find the answer on our FAQs or Help Center, or by browsing the full sitemap.