Returns & Exchanges Policy

Last updated: November 11, 2026

A gift for the person you love should not come with a worry attached. Maybe the hoodie you picked for the nights apart runs bigger than you pictured, maybe the colour of the pillow does not sit right on your sofa, or maybe you simply changed your mind. This page explains how to send a Gift Ink order back or swap it for something else: the window, the steps, who pays the postage and what happens once the parcel reaches us. The money side, how and when your refund is paid, has its own page, the Refund Policy. Questions go to support@giftink.shop, answered within 24 hours on business days.

1. Sixty days, counted from delivery

You have 60 days from the delivery date shown by the carrier to start a return or an exchange. The clock does not start when you order, or when the parcel ships, but when it reaches the address you gave us. That matters for gifts bought well ahead: if you order a cotton-anniversary tee in March for a June anniversary, your partner can still try it on in June and you are inside the window.

To start, all you need to do within those 60 days is write to us. If you are travelling or the gift is hidden at a friend’s place, email us first and send the parcel when you can; tell us when that will be and we will keep your return open.

2. What you can send back

Every item we sell can be returned within the window: couple tees, sweatshirts, hoodies and long sleeves, pillows and blankets, keychains and mugs, sets and single pieces. That includes personalised gifts with your typed names or date and gifts printed with your photo. We know that is not common for printed gifts. We would rather you trust the order than hesitate over it.

What we ask:

• Send back the item you received, with every piece of a set (both mugs of a two-mug set, for example).
• Clothing that has been washed or worn for a while can still come back; tell us what happened in your email so we know what to expect.
• Remove anything you added yourself, such as a pin on a hoodie or a key on a keychain.

Three kinds of return

3. How to start a return or an exchange

1. Write to us. Email support@giftink.shop with your order number, the item you are returning and one line on why. If you want an exchange, tell us the size, colour or product you would like instead. You can also use the “Return or exchange” option on the Submit Ticket page, which fills in the subject for you.
2. Get your label. We reply within 24 hours on business days with a prepaid return label and the return address. You do not pay for it.
3. Pack it. Any sturdy box or mailer works; the original packaging is not required. Put a note with your order number inside.
4. Send it. Drop the parcel with the carrier named on the label and keep the receipt or the drop-off scan.
5. We confirm. When the parcel reaches us we email you, and the next step depends on what you chose: refund, exchange or store credit.

Please do not post a return to our business address in Madison without a label from us. Returns go to the address on the label, which is the address that processes them.

4. Who pays the return postage

We do, every time. For a damaged or misprinted item, that is only fair. For a change of mind, it is a choice we have made on purpose: a gift for your partner should be easy to undo. The label we send is prepaid and covers one parcel per return. If you need to return items from the same order in more than one parcel, ask us and we will send more labels.

For returns from Canada, Australia and New Zealand, the label route and drop-off point may differ from the United States. We explain the steps for your country in our reply. If anything about the label does not work at your drop-off point, write to us before paying anything yourself.

5. Exchanges for size, colour or something else

Couples shop for each other’s size from memory, so swaps are the most common return we see. An exchange works like this:

• Tell us what you want instead: the same design in another size from S to 5XL, another colour, or a different product altogether.
• We send you the free return label for the first item.
• We start making the new item when your return is on its way, and ship it to you free. It follows the normal timing on our Shipping & Delivery page: 1-3 business days to make, 7-14 business days in transit.
• If the new item costs more, we email you a simple way to pay the difference. If it costs less, the difference comes back to you as a refund within 7 days of your return reaching us.

For personalised gifts, an exchange is a re-make. Tell us in the same email whether the names, the date or the line should stay the same or change, and type the new text exactly as it should be printed. For photo gifts, say whether we should use the same photo or send a new one with your order number.

Not sure which size to pick the second time? The Size Guide explains how to measure a shirt your partner already loves, which is the most reliable way to choose.

6. When the mistake is ours

We print exactly what you type, and we print your photo as you sent it. If what arrives is different, that is our mistake to fix. Examples:

• A name, initial or date on the gift does not match what you typed at checkout.
• The print is smudged, cracked, crooked or missing.
• The colour or size is not the one on your order.
• The item arrived broken, such as a chipped mug.

Send us a photo of the problem and of the parcel label, with your order number. You may not need to send the item back at all; we tell you in our reply. We then re-make the gift free of charge, with the right text, or refund it if you prefer. If you have a date coming, tell us, and we will say honestly whether a re-make can arrive in time.

When the text was typed differently

There is no proof step before printing, so what you type is what we print. If a date was entered as 06.14.2032 instead of 06.14.2023, the gift was printed correctly but the text was not what you meant. You can still return it within 60 days with our free label, like any change of mind, and order it again with the right text. Within 24 hours of ordering you can also simply ask us to correct it before printing; see Cancel or Change an Order.

7. After your return reaches us

We open the parcel, check that it holds the items listed in your email and email you to confirm. Then:

• Refund: we send it within 7 days of receiving your return, to the original payment method.
• Exchange: the new item ships, or has already shipped, free.
• Store credit: issued in the same amount, and it never expires.

If something in the parcel does not match the return you described, we email you before doing anything else, so nothing is decided without you.

8. Orders that have not shipped yet

If you change your mind within 24 hours of ordering, you do not need a return at all. Ask us to cancel or change the order and we do it before printing. After 24 hours the gift is usually already being made; you can still return it after delivery under this page.

9. Photos you sent us

When a photo gift comes back to us, we do not keep it on display or reuse the picture. Customer photos are deleted 30 days after delivery, as explained in our Privacy Policy. If you want the same photo used for a re-make after that, simply send it again.

10. When the gift was sent to your partner

Many orders here travel straight to the other person. If your partner received the gift and wants another size, the return still belongs to the order, so the email should come from the address used at checkout, or include the order number and the buyer’s name. We can send the return label to your partner’s email if you ask us to, and the exchange item can go to their address. Any refund always goes back to the person who paid, to the original payment method, never to the recipient.

If you would rather keep the swap quiet, tell us. We only write to the address you give us, and we never mention prices to the recipient.

11. A few real-life examples

The hoodie for the long-distance months

You ordered the Same Moon hoodie in L for a partner three time zones away. It fits, but they hoped for a roomier feel. You write to us on day 20, ask for XL in the same colour, and we send a free label to their address. The XL leaves us within 1-3 business days of the return being on its way, and the hoodie is back on their shoulders before the month is out.

The photo pillow that arrived with a crooked print

The photo sits off-centre compared with how it was sent. You email a picture of the pillow and the label. We re-make it free with the photo centred, and in most cases you keep or recycle the first one; we tell you which in our reply.

The mug set you bought twice

Two orders went through for the same Morning Pair set. Within 24 hours, one email cancels the second order before printing. After 24 hours, you return the extra set with our free label and receive a refund within 7 days of it reaching us.

The anniversary that changed plans

You ordered a year-two cotton tee and then decided on a blanket instead. That is an exchange for a different product: send the tee back with our label, we make the blanket, and you pay or receive only the price difference.

12. Need help with a return?

Email support@giftink.shop with your order number. We reply within 24 hours on business days. More answers live in the Help Center and the FAQs. Gift Ink, 2248 Rugby Row, Madison, WI 53726, US.