Refund Policy

Last updated: November 11, 2026

This page is about the money: when a refund is due, how much comes back, how fast, and where it lands. How to send an item back, the 60-day window and the free return label are explained step by step on the Returns & Exchanges Policy. If you would like to cancel before anything is printed, start with Cancel or Change an Order. For anything about a specific refund, email support@giftink.shop with your order number; we reply within 24 hours on business days.

1. When a refund is due

You can receive a refund in any of these situations:

• Change of mind. You return an item within 60 days of delivery because it was not right, for whatever reason. Personalised and photo gifts are included.
• Our mistake. The gift arrived damaged, misprinted, in the wrong size or colour, or with text different from what you typed, and you prefer your money back to a free re-make.
• Cancellation. You cancelled within 24 hours of ordering, before printing.
• A lost parcel. The carrier could not deliver and we agree with you that a refund is the right answer rather than a replacement.
• An order we could not fulfil. For example, we could not make a photo gift because no usable photo reached us and you chose not to send another one.

2. How long a refund takes

We send the refund within 7 days of receiving your return. For cancellations, the 7 days count from the moment we confirm the cancellation by email. For cases where nothing has to come back, such as a misprint you photographed for us, they count from the day we confirm the refund in our reply.

Seven days is the time on our side. After we send it, your bank or payment provider needs its own time to show the money on your statement, and that part is outside our control. If it has been more than ten business days since our refund email and you still cannot see it, write to us and we will send you the refund details so you can ask your bank.

3. Where the money goes

A refund goes back to the payment method you used at checkout. We cannot send it to a different card, account or person, and we never refund in cash. If you bought the gift and your partner is the one returning it, the refund still goes to you, the buyer.

If you prefer, we can give you store credit instead of a refund. Store credit carries the same value, never expires and can be used for any product, for example the blanket you decided on instead of the tee. Tell us in your return email which you want. If you do not say, we refund to the original payment method.

4. What is refunded

For a full return you receive the whole price you paid for the returned items, including any paid personalisation add-on that was charged for those items. Shipping was free, so there is no shipping charge to refund or deduct. The return label is free too, so nothing is taken off for postage.

Our prices are in US dollars and we do not collect sales tax at checkout, so there is no tax line to work out. If your bank charged a currency conversion fee when you paid from Canada, Australia or New Zealand, that fee belongs to your bank. A refund in US dollars may show a slightly different amount in your own currency because exchange rates move between the two days.

5. Partial refunds

A partial refund happens when only part of an order comes back. If you ordered a matching tee for each of you and return one, we refund the one you returned. If a set is sold as a single product, such as a two-mug set, the set is returned as a whole and refunded as a whole; if one mug of the set arrived broken, write to us and we will replace the broken mug or refund the set, whichever you prefer.

When you exchange an item for something that costs less, the difference is refunded within 7 days of your return reaching us. When the new item costs more, we email you a way to pay only the difference.

6. Refunds on personalised and photo gifts

We print exactly what you type and we print your photo as you sent it, with no proof step before production. That does not take away your refund. A gift with your names, your date or your photo can be returned within 60 days for any reason and refunded in full under this page. The only difference is what we do afterwards: a returned personalised gift cannot be sold again, so it is not restocked. Your photo is deleted 30 days after delivery whether or not the gift comes back.

7. If you have already asked your bank

If something went wrong, please write to us first. Most problems are solved in a single email, and a refund from us is usually faster than a dispute through a bank or payment provider. If you have already opened a dispute or chargeback, let us know; we will answer the provider with the facts of your order and will not send a second refund for the same items. If the dispute is decided in your favour, the money comes back through the provider rather than from us.

8. Store credit in detail

• Store credit is issued in US dollars for the full refund amount.
• It never expires and has no minimum spend.
• It can be used on any product in the store, personalised or not.
• It cannot be exchanged for cash, but if you later change your mind about taking credit instead of a refund, write to us and we will talk it through with you.

9. When we cannot make your gift

Sometimes a photo gift cannot go ahead: no photo reached us after checkout, or the photo we received is too small or blurred to print clearly and a better one never arrives. We do not print a gift we know will disappoint you. Here is what happens instead:

1. If no photo has reached us, we email you a reminder with your order number so you can reply with the picture or a link to it.
2. If the photo cannot print clearly, we email you before printing, explain why in plain words and ask for another one.
3. If you would rather not send another photo, reply and say so. We cancel the order and refund it in full within 7 days of confirming the cancellation.
4. If we cannot reach you at all, write to us whenever you see our emails; your order is not printed in the meantime and nothing is lost.

The same applies if you change your mind while we wait for the photo. Nothing has been printed, so a cancellation is simple and the full amount comes back to you.

10. What your refund email shows

Every refund is confirmed by email to the address you used at checkout. It lists:

• your order number and the items refunded;
• the amount in US dollars;
• whether it went back to your original payment method or became store credit;
• the date we sent it, so you can match it with your statement.

Keep this email until the money shows on your statement. If you need to ask your bank about it, this is the record they will want.

11. Surprise gifts and refunds

Refund emails go to the buyer, never to the person who received the gift. If your partner returned a gift without telling you, you will still be the one who hears about the refund, because the money belongs to the person who paid. If you would like us to keep the conversation with your partner about sizes or colours only, say so and we will not mention amounts to them.

12. Before you write to us about a missing refund

• Check that 7 days have passed since your return reached us or since we confirmed the cancellation.
• Look for our refund email, including in your spam or promotions folder.
• Give your bank or payment provider a few business days after our refund email; their processing time is separate from ours.
• If it is still missing, email us with your order number and we will look it up the same business day we read your message.

13. Examples

A tee that did not fit

You return a Pen Line couple tee 30 days after delivery with our free label. It reaches us on a Tuesday. Your refund for the full price is sent by the following Tuesday at the latest.

A misprinted date

The date on your photo keychain does not match what you typed. You email a photo of it. We confirm the refund in our reply and send it within 7 days, and you do not need to post anything.

A cancelled order

You ordered a pillow at night and realised the photo was the wrong one. You email us the next morning, within 24 hours. We cancel before printing and refund within 7 days of confirming the cancellation, or we change the photo if you prefer.

A hoodie exchanged for a cheaper tee

You send back a hoodie and ask for a long sleeve instead. The long sleeve ships free, and the price difference between the two comes back to your original payment method within 7 days of the hoodie reaching us. If you prefer, that difference can sit as store credit for your next anniversary, and it will still be there whenever that comes.

14. Contact us about a refund

Email support@giftink.shop with your order number and the item concerned, or use the refund option on the Submit Ticket page. We reply within 24 hours on business days. You can read how payment works on the Payment Methods page, and our full terms on Terms of Service. Gift Ink, 2248 Rugby Row, Madison, WI 53726, US.